Thank you for choosing to try the RESnWEB Guest satisfaction survey module.

You can find an overview of the module and its main features in the Surveys / Overview section of the RESnWEB administration interface. Additional details and step-by-step guidance are available under the Help section within each menu item.

To help you get started, we have prepared a sample questionnaire in both Hungarian and English, developed with both hospitality industry best practices and marketing considerations in mind. We hope it will provide useful inspiration when creating your own survey and help you gather valuable feedback from your guests.

Follow these steps to set up and launch your Guest satisfaction survey module:

Navigate to Surveys / Questions and create your questionnaire by adding questions, entering translations, and activating the questions you would like to include in the survey.

Among your open-ended text questions, designate one question for collecting positive feedback and one for collecting negative feedback. This can be done in the Options section of the selected question.

In the sample questionnaire, for example, Questions 21 and 22 can serve this purpose.

Responses to these designated questions can later be displayed on your website using the guest satisfaction widget.

In the Settings menu, you can customize the email message that accompanies the survey invitation and provide translations for each language.

You can also define the content of the confirmation email sent to guests after they complete the survey, as well as select the booking languages for which the survey invitation should be automatically sent.

Once all settings have been completed, you can activate the survey in the Overview menu item.

From this point on, guests who booked through RESnWEB will automatically receive the questionnaire at 7:00 AM on the day after their departure. Guests will have 10 days after checkout to complete and submit their responses.

To increase the number of responses and obtain more representative feedback, you can manually add guests who booked through external sales channels in the Guests menu item.

This allows you to collect feedback not only from direct bookings but also from guests arriving through other booking sources.

If you would like to showcase guest feedback directly on your accommodation's website, continue reading to learn more about our guest satisfaction widget.