Our partners who do not accept online credit card payments but accept credit cards for prepayments or who request guests' credit card details as a guarantee will use the Stripe interface to store guests' credit card details, which allows for even more secure storage of credit card details and, as a new feature, also for charging cards via the RESnWEB admin interface. Card data is not visible in our admin interface.

In order to establish a connection between RESnWEB and Stripe, you need to register a Stripe account, the steps of which are described below.

IMPORTANT: tripe registration, guests will not be able to pay by entering their credit card details or providing their credit card details as a guarantee, thus it is recommended to activate the account as soon as possible.

Payment will be required per transaction, depending on the type of card charged.

In case your guest's debit or credit card was issued in Europe, you will be charged 1.5% + 85 HUF per transaction.

If the guest's debit or credit card is issued in the UK, a fee of 2.5% + 85 HUF will be charged per transaction.

There is no charge for storing the card details (e.g., for card guarantee purposes), only for charging it.

You can find out more about the costs by clicking on the button below.

First, click on the “Register” button in the RESnWEB admin interface pop-up window or in the Welcome menu in the Stripe account activation section, enter the email address you want to use to access Stripe later, and click on “Continue”.

Next, enter the password you want to use to access Stripe in the future.

Provide a real phone number that can be used for two-factor authentication. You will need to enter the number of a phone that is always on hand when you want to access the Stripe interface. The verification code for two-factor authentication will be sent to this phone number.

Scan the QR code with your phone or enter the 6-digit code you received on your phone in the empty fields to continue the process.

a) In case the accommodation does not have a Stripe account yet, you will only see the Anonymous account selected. To create an account, click on the “Join” button, then enter all basic information.

b) If you already have a Stripe account, the existing account will appear next to the Anonymous account, along with its name. In case you would like to dedicate a separate account to your RESnWEB transactions, please select the Anonymous account, then click on the “Join” button and enter all basic information. You can then manage the accounts within your profile. The interface will display the two accounts and you can switch from one to the other with the click of a button.

c) In case the accommodation already has a Stripe account and you would like to link the existing account to RESnWEB, please select the previous account, then click on the “Join” button and enter all basic information.

Fill in the fields with your personal data first, followed by your professional data.

In the case of personal data, the details of the owner or manager must be provided. Once registered, their ID card will need to be uploaded to the system.

In the Product Description field, we suggest you enter the term “Accommodation service”.

Next, enter your bank details and public data in the interface.

For the currency, it is recommended to make sure that it matches the default currency set in RESnWEB for your accommodation.

It is possible to set a different currency, but you will have to pay additional charges on top of the basic fees.

The guest's debit card will be charged in the default currency of the accommodation set in RESnWEB. You can check the set currency in the Payment settings section of the RESnWEB admin interface under Hotel information / General information.

Enter the bank account number to which you wish to receive payments, such as advances received or the value of vouchers.

In the case of public data, it is recommended to write the name of the accommodation or the URL of its website in the Extract Description, which will appear on the guest's bank or credit card statements. A description should be provided that allows the guest to identify the accommodation with certainty.

For the Short Description, you need to enter the shortened name of the accommodation. The telephone number field should be populated with a telephone number that guests can call with any questions they may have about the transaction.

On the next page, you will be able to decide whether the accommodation would like to make a donation.

Finally, check that the information you entered is correct and save your settings. At the end of the process, you will see the message “Your onboarding process is complete! You can close this window.”

In order for Stripe to verify the person or business associated with a Stripe account, the following documents must be uploaded to the interface:

The information on the documents must match the information recorded in your Stripe account. It is best to check that the information in Stripe is correct before uploading documents to the system.

You can upload the ID card by clicking here or by clicking on the edit button in the Stripe interface after opening the ⚙︎ Settings / Business settings / Business details / Management and ownership section.

If necessary, you can upload your address card by clicking here.

In several cases, it was enough to upload the ID card to Stripe, without the system asking for the residence card or the document authenticating the business details. It's worth checking the Account status under Settings to see if anything else is required from the accommodation. If you see the message “You have no active requests from Stripe.”, you may assume that your profile is complete.

Once your Stripe account has been created, verify your accommodation's email address by clicking on the “Verify email address” button in the email you receive from Stripe. To complete the verification, enter the password for the account and then enter the verification code you received on your phone. If you did not receive a code, scan the QR code.

Upload your accommodation's logo to the Stripe admin interface by clicking on the “Upload” button in the Customize your Dashboard window.

Please check and, if necessary, enter your company's details so that the statements and commission invoices sent by Stripe are displayed with the correct data.

You can enter your data in the following menus:

Click on the ⚙︎ icon in the top right-hand corner of the main page to open the Bank accounts and currencies option within the Business settings section. In the Payout schedule section, you can set the intervals at which the debited amounts will be transferred to the accommodation's bank account. By default, the amounts are credited to the bank account on a daily basis, but you can also request weekly or monthly payments.

IMPORTANT: It is possible to refund transactions via the Stripe interface. To make a refund, the interface uses the Stripe balance available to the accommodation, which does not include the pending balance. If your available balance does not cover the amount of the refund, Stripe will deduct the remaining amount from your bank account. Regardless, you should always ensure that there is enough money in the account to cover the total amount of the transaction to be refunded. You can find out more about this on the Stripe interface.

Click on the ⚙︎ icon in the top right corner of the main page, open option Branding within the Business settings section and customize the layout of the receipts (confirmation of purchase) that are automatically sent after the debit. Upload your accommodation’s icon or logo and then set the main colour of the accommodation. You can use an eyedropper tool to help you select the colour. If you want the logo to appear on the documents instead of the icon, select the “Use logo instead of icon” option.

If you wish, you can edit the name of the accommodation by first clicking on the small arrow in the top left corner and then on the “Edit” button.

Those who do not wish to use Stripe still have the option to pay in advance via bank transfer or pay offline using a SZÉP card.

They can also choose the fully automated online credit card payment option, which allows guests to pay the deposit or voucher to the hotel immediately upon making a reservation or purchasing a gift voucher, without the need to manually charge the card or store card details. This saves valuable time and provides a simpler, more modern way for guests to pay, and can even allow online payment using a SZÉP card.

For more information on the introduction of online payment, click on the button below.